Our text message program
We text people for three reasons: to confirm it's really you, to tell you when your bed is coming, and so a volunteer can reach you about your delivery. That's all. You can stop the messages at any time by replying STOP.
The short version
- Who texts you
- Bed Brigade, from [TODO: new toll-free number, once provisioned and verified]
- How often
- Only when something happens. A verification code when you ask for one; roughly one to three messages around a scheduled delivery. We don't send a newsletter by text.
- What it costs
- Nothing from us. Message and data rates may apply from your carrier.
- To stop
- Reply STOP to any message, or email support@bedbrigade.org.
- For help
- Reply HELP, or email support@bedbrigade.org.
What we send
A one-time code to confirm your phone number when you request a bed or sign in as a volunteer. Sent only at the moment you ask for it. These aren't marketing, and they keep someone else from requesting a bed in your name.
When your delivery is scheduled, and a reminder shortly before the crew arrives. This is the message that means someone is on the way to your home, so it matters that it lands.
A person from your local chapter texting about your delivery — confirming an address, asking what time works, letting you know they're running late. A real conversation you can reply to.
How you opt in
You opt in by checking the box yourself when you give us your number — on the bed request form or when you sign up to volunteer. The box is never checked for you, and we don't text a number that arrives any other way without asking first. If someone else gave us your number, we won't message you until you tell us it's alright.
Consent to texts is never a condition of receiving a bed. If you'd rather we call, say so and we'll call. Nobody waits longer for a bed because they didn't want a text message.
How you stop them
Reply STOP to any message and we stop texting that number. Your carrier will confirm it, and we honor it on our side too. You can also reply UNSTOP or START to turn them back on.
STOP isn't the only way. Email support@bedbrigade.org and we'll take you off. Stopping texts does not cancel your bed request — a volunteer will simply call you instead.
Carriers and delivery
Text messages depend on your mobile carrier, and carriers are not liable for delayed or undelivered messages. We can't guarantee a message arrives, which is why we don't rely on text alone for anything that matters — if a delivery is changing, a volunteer will reach you another way too.
Your number
We do not sell, rent, or share your phone number with anyone for their own marketing, and we never will. The only parties that touch it are the people who need it to get you a bed and the messaging provider that carries the text. The privacy policy spells this out, and the terms of service cover the rest.